FAQs Common Issues In-Game Purchases Account Gameplay General Common Issues There aren't any ads / videos available, how can I watch them?When no ads are available, please try waiting 15 seconds.If after 15 seconds there are still no ads, we would recommend resetting your Advertising Identifier on your device:On Android, open your phone's settings, tap Google settings, tap Ads and then Reset advertising ID.On iOS pre-version 14, open your phone's Settings, tap Privacy, tap Advertising, and then Reset Advertising IdentifieriOS version 14 and up no longer use Advertising Identifiers, so please report your concerns for ad problems to us at email@example.com so we can track it further.I've lost my account! / I've lost my progress!Please contact us directly at firstname.lastname@example.org with as much detail as possible so we can look into your case.I had problems with a purchase! / I want a refund!If you have purchase problems, please contact us directly at email@example.com as soon as possible so that we can look into your case.My child bought something in the game without my permission!Please contact us directly at firstname.lastname@example.org as soon as possible so that we can take a look into your case.Why is my restaurant closed?Your restaurants all have opening hours, to make sure there is time for your staff to go home and rest while the restaurant is closed! At about 12AM everyone will leave, and the restaurant opens again from 4AM the next day. If you don't want to wait, you can watch an ad to skip through the night to the start of the new work day.How do I switch restaurants?If you'd like to switch to a different restaurant which you've unlocked, tap the little house icon in the top right hand corner of your screen and choose the restaurant you'd like to visit. In-Game Purchases I had problems with a purchase! / I want a refund!If you have purchase problems, please contact us directly at email@example.com as soon as possible so that we can look into your case.My child bought something in the game without my permission!Please contact us directly at firstname.lastname@example.org as soon as possible so that we can take a look into your case.How do the Profit Boosts work?In the in-game shop you can purchase permanent increases to your income - these will give you increased profits in your restaurant without you needing to do anything else. Both of these boosts stack together for a total of 100% boost if you purchase them both. The two available boosts are:Small Profits Boost - gives a 30% increaseLarge Profits Boost - gives a 70% increaseYou will see the effect from your Profits Boosts on your Statistics page. The x2 Ad Boost will take precedence over your Profit Boost while active.How does the Extra Offline Time work?Offline time is how long your staff will keep on earning Cash for you while you're away. You have 1 hour of offline time as standard - so if you are away for the game for 2 hours, when you come back you will only be able to collect earnings for one of those hours.You can also purchase permanent increases to your offline time in the in-game shop:Working Student: gives you +1 Hour Offline TimeOffice Intern: gives you +3 Hours Offline TimeRestaurant Manager: gives you +6 Hours Offline TimeRestaurant Director: gives you +10 Hours Offline TimeAll of these stack together with your free 1 Hour Offline Time, so for example if you buy all of them then you have a total of 21 Hours Offline Time! How do I get to the in-game shop?Tap on the shopping cart icon in the bottom left corner of the screen while you're in any restaurant. If you have purchase problems, please contact us directly at email@example.com as soon as possible so that we can look into your case. Account I've lost my account! / I've lost my progress!Please contact us directly at firstname.lastname@example.org with as much detail as possible so we can look into your case.Can I load my progress on another device?At the moment this isn't possible, so we would recommend keeping your old device in order to keep playing with your current progress. However, if you do get a new device, please let us know at email@example.com and we'll see if we're able to help you further.Can I connect my game to Facebook?Yes you can! This will award you with an exclusive Legendary Card. Tap on the card icon on the right side of your game screenTap Mike SugarbergThen follow the on-screen instructions to be awarded the Legendary CardPlease note that connecting to Facebook does not save your progress! Gameplay What is the aim of the game?Have you ever wanted to run a successful restaurant chain? You can with Idle Restaurant Tycoon! Level up your different restaurants to please your customers and get them coming back for more! What should I be doing first?You start by following the instructions of the Manager, he'll talk you through how to make your first tasty burgers for your first customers. You'll learn how to hire a chef and upgrade your table areas so your customers have a comfy place to sit. Once you are done with your first day of training, be sure to follow the missions for some brilliant rewards! You'll be able to find missions by tapping on the clipboard icon on the right side of your screen! What is the Cards Collection?Collectable Cards are permanent upgrades for all of your restaurants. They are can be earned by opening Chests from the shop or by connecting your Facebook account! There are four different reward tiers that you can collect:CommonRareEpicLegendaryEach one will provide a different bonus to parts of your restaurants, ranging from lower upgrade costs for your tables to cheaper salaries for your staff. See how many you can collect!What is the Tip Jar?When your customers are leaving, if they're happy with the service they'll leave you a little tip at the lobby counter! Be sure to check back there regularly to get your tips - just tap on the cash floating over it to claim it!How does Power work?To make a good restaurant, you need enough Power to be able to run everything.At the top of your screen, you can see your available Power beside your cash. This isn't a spendable resource; the number on the right is the limit of Power you currently have available, and the number on the left shows how much Power everything in your restaurant is already using! Once you hit your limit, you'll need to purchase more generators to keep on upgrading your restaurant. How do Influencers work?Since you are managing the best restaurants in town, sometimes Influencers will come along to provide a boost to your sales. To use their influencial powers, you can watch an ad to get some Cash for the restaurant they are visiting. The Influencers show up at random, so keep your eyes peeled for the tab showing up on the right hand of your screen, or look for them in your restaurant! Why do customers get angry / show an angry face?Customers don't like having to wait. If you see your customers leaving with a little angry emoji, then it means they had to wait too long for something. If you're seeing a lot of angry faces in the lobby, try buying more tables. If they're leaving angry from the restroom, then buy more stalls. Your customers will love you for having all these!Why are my staff leaving even though there are still people eating?When your restaurant prepares to close for the night, your staff need to make sure they can get some rest for another big day. The lobby hosts will leave before the customers to make sure that no new customers enter the restaurant when it's too late for food to be served before closing. The rest of your staff will leave once the last customers have finished.How do the missions work?If you tap the little clipboard icon on the right side of your screen, you'll be brought to the Missions Overview. Each mission will tell you a task which you could complete for a reward. Be sure to check it regularly to see what you can do next! What are Gems, and how do I get more?Gems are Idle Restaurant Tycoon's premium currency. With these Gems, you can unlock exclusive upgrades to your restaurant tables, kitchen and more! You can also purchase Chests to be able to get collectable Cards!To get more Gems, you can purchase them either through the in-game shop or by completing missions.How do the video ads work in the game?Watching an ad can give you several different bonuses, depending on where you watch them:Influencers: if you watch an ad provided by an Influencer visiting your restaurant, you will earn some instant Cash!Ad Boost: if you tap the "Play" icon at the bottom of your screen when in a restaurant, you can get a temporary x2 boost for that restaurant's profits! Idle Cash: if you watch an ad when returning to the game, you can increase the offline Cash you earn by x2, and you can spend some Gems to x3 the Idle Cash gain!More guests: You'll be offered to increase your guest count by watching an ad from time to time to get a even bigger boost of profits! Clean up all: In the morning you'll be offered an ad to have your cleaners instantly clean all your tables.How do I switch restaurants?If you'd like to switch to a different restaurant which you've unlocked, tap the little house icon in the top right hand corner of your screen and choose the restaurant you'd like to visit.How do I unlock new restaurants?When you have enough stars gained through upgrading a restaurant you will be able to unlock the next one! You can check how many stars are needed per restaurant by tapping the little house icon on the right while you're in a restaurant. Which areas can I find in each restaurant?You can check this in your restaurant Overview! If you tap on the bar graph icon on the right side of your screen then tap the Build option, you can check what is available to buy in your restaurant. What are Event Restaurants?These are time-limited restaurants which give you cool rewards! The faster you complete an event, the better the badge you will get. The special rewards you can earn include Chests, to help you complete your Card collection!Will there be more restaurants?We're working hard on getting more restaurants for you to play, if you have any ideas or suggestions for what you would like to see added, please feel free to let us know at firstname.lastname@example.org! What is the Restaurant Overview?If you tap the bar graph icon on the right side of the screen, you'll be brought to the Restaurant Overview. Here's what each tab does:Build (Hammer icon): You can see what you can build in your restaurant. Greyed out costs means you don't have enough Cash yet.Marketing (Lightbulb icon): You can choose which marketing campaign to run - by spending some money here, you can attract more customers.Staff (Head icon): You can manage your staff e.g. by hiring new people.Statistics (Bar graph icon): You can see how profitable your restaurants are! It also shows the progress you've made in upgrading your services and tables. What does the hammer icon do?This is the Build section: You can see what you can build in your restaurant. Greyed out costs means you don't have enough Cash yet.What does the lightbulb icon do?This is the Marketing section: By spending some money here and starting a Marketing campaign, you can attract more customers.What does the graph icon do?This is the Statistics section: You can see how profitable your restaurants are! It also shows the progress you've made in upgrading your services and tables. How do I get more customers?To get more customers you need to run marketing campaigns. There are four to choose from, and the more expensive they are, the better they will be at getting you customers. To access this feature, tap on the light bulb icon on the right of your restaurant screen.How do I manage my staff?Go to the restaurant Overview (any of the white icons on the right of the screen) and select the tab with the outline of a person. Here you can see how many staff you currently have. Each staff member has a different role, and there are some special ones which are unique to certain restaurants too.Cleaning: They clean your tables at the start of the day so the tables are ready for new customers. If you don't have enough cleaners, then the tables might not be ready in time to let customers sit down!Dining: They'll keep your customers happy when they get seated and bring the food to them! Make sure you have enough waiters otherwise your customers may go hungry!Lobby: The lobby hosts will let your customers know if you have enough room for them.Kitchen: Your chefs will make sure that your customers get the best food. Make sure that you have enough chefs to be able to feed all of your customers.How do staff salaries work?You need to make sure you pay your staff or they might leave! In the staff overview you can see how much each service is going to cost at the end of the day - just go to any of the white icons on the right of the screen and select the tab with the outline of a person to view this. You can also see the total in the Statistics TabWhy is my restaurant closed?Your restaurants all have opening hours, to make sure there is time for your staff to go home and rest while the restaurant is closed! At about 12AM everyone will leave, and the restaurant opens again from 4AM the next day. If you don't want to wait, you can watch an ad to skip through the night to the start of the new work day. General How do I contact support / the game developers?Feel free to send us an e-mail to email@example.com if you have any questions at all! Can I make a Let's Play video?Please feel free to! If you make a Let's Play of Idle Restaurant Tycoon, please share the link with us at firstname.lastname@example.orgCan I become a Beta Tester?We currently do all of our quality control checks in-house, but sometimes we do get some pesky bugs. If you notice anything that doesn't seem right, please let us know at email@example.com and we'll look into it!Can I listen to my own music while playing?Yes you can! If you go to the in-game settings menu by tapping the gear icon at the bottom of your screen, you can turn off the in-game music and listen to your own. I have a business inquiry / offer to make, who do I contact?For business-related inquiries, please contact: firstname.lastname@example.orgI have an idea for the game!If you have an idea or suggestion for the game, feel free to let us know at email@example.com! We'd love to hear what you think!Can I play Idle Restraunt Tycoon on my device?Idle Restaurant Tycoon is available for devices with Android (version 4.3 and up) and iOS (Version 8.0 and up).Lower memory devices might have some issues running the game, however you will still be able to play! (Recommended memory is 2GB and up).If you are struggling to play, be sure to collect all of your Cash from every restaurant. Need More Help?If the FAQ couldn't resolve your issues, please feel free to contact our Community Support Team! Contact Support ...or catch us on social media!